Jackie Stevens is Penn-Mar’s Chief Operations Officer. She collaboratively provides strategic leadership and oversight to the Human Resources team along with her Maryland counterpart in addition to supporting the day-to- day operations of the organization’s Pennsylvania programs by focusing on individualized person-centered customized supports. She also works with the senior leadership team to design and implement business strategies and policies. Since joining Penn-Mar in 1993, Jackie has held positions at all levels throughout the organization, including Residential Direct Support Professional at a group home; Residential Program Manager of Pennsylvania and Maryland homes, Day Program Rehabilitation Specialist, Administrator of Pennsylvania Programs, and Director of Pennsylvania Programs including Vocational and Day Services, Supported Employment and Residential Services. She has a bachelor’s degree in psychology from Juniata College and obtained a master’s degree in business administration from the University of Phoenix in 2011.