Penn-Mar Human Services Announces New Chief Strategy Officer - Penn-Mar

Penn-Mar Human Services Announces New Chief Strategy Officer

Posted on June 8, 2020

Jennifer Mettrick Brings More Than 20-Years of Health and Human Services Expertise to Nonprofit

Jennifer Mettrick, Chief Strategy Officer, Penn-Mar Human Services

Penn-Mar Human Services (Penn-Mar), the region’s leading provider of services for people with intellectual and developmental disabilities (IDD), announced today that Jennifer Mettrick will be the nonprofit’s first Chief Strategy Officer (CSO), a new position within the organization. In this exciting role, she will help facilitate the development, implementation and evaluation of innovative strategies intended to continually enhance the services that support people with IDD to live their best lives. Mettrick’s former position was also within the organization, serving as the Director of Operations for Change Inc., a division of Penn-Mar Human Services.

As a member of Penn-Mar’s Leadership Team, Mettrick will be responsible for determining new opportunities for program development and efficiency, while identifying potential strategies that promote Penn-Mar’s mission, vision, and values to achieve the greatest outcomes. Working closely with other members of the leadership team and multiple departments, she will utilize data and analytics to cultivate new and inspirational ideas and foster an environment that breeds enthusiasm for continuous improvement and achieving outcomes. Mettrick will oversee the development of new strategies and ensure their successful implementation, while constantly finding ways to improve upon each one. In fact, improving existing methods through evaluation is what makes her so perfect for this role.

“There is absolutely no one better suited for this opportunity than Jennifer,” says Penn-Mar CEO Greg Miller. “She is someone who can examine a method or process and be able to provide real-world feedback on whether it’s working efficiently. Penn-Mar is always looking for ways to evolve, but we want to be smart about how it’s done and show everyone on our team that the work they’re doing is making a real impact on people’s lives.”

Mettrick had been working in her previous role with Change Inc. since she joined the human services group in 2016. When the nonprofit merged with Penn-Mar in 2019, she continued to oversee and manage the day-to-day operations of Change Inc.’s Westminster location. She was instrumental in leading strategic transformational efforts related to innovative service delivery approaches, person- centered planning, and new employment initiatives. More importantly, this is work she has always loved doing.

“I have always felt a calling to help disadvantaged populations connect to the same opportunities and sources of empowerment many of us take for granted,” says Mettrick. “One of the things I love about Penn-Mar is their unwavering commitment to helping those with IDD find equality and possibility in everything they do. Now, I get the chance to discover and share the best ways to make that happen — and use real data to show people within the organization that what they’re doing is making an incredible difference.”

Before Change Inc., Jennifer worked in a university setting for over 15 years, first at Johns Hopkins Bloomberg School of Public Health, then at the University of Maryland School of Social Work’s Institute for Innovation and Implementation. During this time, she went on to obtain expertise in the areas of Implementation Science and Evidence-Based Practices which led her to provide technical assistance to state and local agencies across the country. Jennifer earned a master’s degree in Public Health and a master’s degree in Counseling Psychology. She also holds a bachelor’s degree in Biology from Mount St. Mary’s University.


About Penn-Mar Human Services

Penn-Mar Human Services’ mission is to transform life into living in ways that promote value, independence, and self-determination. Through meaningful employment, community inclusion, and residential choice, the people we support live a life of purpose and meaning. Innovation and pioneering spirit are the heartbeat of our services. Our approach is unique, empowering, and successful. Founded in 1981, serves nearly 500 adults with intellectual disabilities through its residential, respite, educational, vocational and supported employment programs in northern Baltimore, Carroll, and Harford Counties in Maryland, and in southern York County in Pennsylvania.

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